1. DXQcontrol – MES/SCADA & EcoEMOS Automotive

        Various support services are available for the software products of Dürr. In addition to the 3rd level support with continuous availability, which has been used by many customers, there are also individually designed service packages available. Depending on the customer's request, consulting services, upgrade measures or regular checks of the software instances can be carried out remotely or on-site.

        Contract options

        3rd level support

        24/7 remote support
        24/5 remote support
        8/5 remote support

        Other options

        On-site support

        Do you have a problem but no active support contract?

        The 3rd level support hotline for DXQcontrol – MES/SCADA and EcoEMOS is chargeable. The contact address will be provided as part of the support contract.

        Please contact our support address: support.ecoemos@durr.com
        An MES & Controls Support representative will get back to you during the next working day to arrange a formal cost absorption declaration and solve your incident.

        Felix Losch - Software Support
        Dürr Systems AG
        Carl-Benz-Str. 34
        74321 Bietigheim-Bissingen